One Happy Tenant
“Elders Real Estate have provided a fantastic service and made our first renting experience a great one. All staff were very assistive and responded quickly to my questions/concerns. We appreciate all the assistance and kind service. Definitely would recommend to friends and family and we hope to use your service again in the future. Thank you.” Olivia M (Tenant)
Alex Glen-Holmes Keeps Everyone Happy
“When we sold my Dad’s house after he passed away, there were a lot of difficult family matters to negotiate and Alex was always willing to go above and beyond in helping out with arranging services and keeping everyone happy. The house sold before auction in spite of a number of structural issues thanks to Alex casting a wide net and finding the right buyer who was willing to take on the work involved. I would not hesitate at all in recommending Alex to anyone wanting to sell a house in the Port Macquarie area.” Adrian M (Vendor)
Matt Day A Holiday Real Estate Expert
“My husband and I had been self managing our holiday rental since 2010 and it was in 2016 that we decided that managing the property including bookings, advertising, queries and guest issues was taking up too much of our time. We approached Matt Day and right from the start, we have been delighted with our decision and cannot recommend his services highly enough. His extensive experience in the field of holiday rentals means that he was able to provide us with valuable advice on a whole range of matters including rates, terms and conditions of stay, booking procedures, photography of the property, marketing campaigns and promotion of the property etc. At all times, Matt has been professional; and he is always punctual and reliable. His enthusiasm and dedication to his role means that nothing is too much hassle, he is trustworthy and transparent in communication and in the way he manages any contractual arrangements. I also feel that Matt deserves to be recognised at a professional level as he exemplifies the Elders Brand in that he IS a real estate expert; especially holiday real estate!” Nicole M (Landlord)
Happy Holiday Landlord – Thank You Matt Day
“We would like to take this opportunity to comment on Matt Day’s excellent performance as our property manager over the past 7 years. He has always proven himself more than capable of handling the numerous problems that arise with our unit. He often goes above and beyond what is expected, a good example of this being when we needed to renovate our unit we contacted him and he was at our unit within the hour. He recommended several contractors and had them arrive that same day. As we are absentee landlords, Matt went out of his way to assist, even liaising directly with contractors to ensure all works were completed within the time frame provided. We would have been unable to even attempt such a large scale renovation without his considerable support and expertise. We admit to being fussy owners but Matt has always been happy to listen to our concerns and never failed to act on them accordingly. We have numerous other rental properties in the Blue Mountains and have often lamented the fact we can’t get Matt’s style of service there. We would like to extend our heartfelt thanks to Matt for his ongoing support and assistance in managing our unit, we acknowledge that this sort of support and expertise is very difficult to find.” Greg & Debbie E (Landlords)
Donna Rogers A Punctual & Helpful Property Manager
“I have known Donna Rogers for approximately 7 years. She has been the Property Manager for my units during this time. She is a great advocate for both the tenant and the landlord and is fair to all parties ensuring the most suited tenants are selected to lease available properties.Donna always informs me of any inspections carried out, any repairs that need to be attended to and also keeps me up to date with any information I need to know about changes in rental legislation. She is punctual, friendly, helpful and goes out of her way to make a landlord’s task much easier.I highly respect Donna for her ethical work habits and excellent communication skills and have no hesitation in recommending Donna as an excellent Property Manager.” Karen K (Landlord)
Brylea Adams Is Efficient & Professional
“Brylea has been our property manager for many years now. In that time we have developed a great working relationship. Brylea manages 4 of our properties. We keep loading more work on to Brylea, as she does such a fantastic job. She selects the best tenants, keeps them happy, never any arrears, damage or long vacancies. Brylea also keep us right up to date with everything. If we ever have a request or query, nothing is ever too much trouble and acted on immediately. We have owned investment properties since the late eighties. Property managers have come and gone, but none have been as efficient and professional as Brylea. Brylea definitely deserves recognition and we hope she wins an award along with a pay rise. Jane & Lynda L (Landlords)
Alex Glen-Holmes A Professional Agent
“Alex is a professional estate agent with the ability to go over and beyond when selling a property. Dealing with different buyers and management agents, she remains proficient and professional with high standard of integrity through out. It was a pleasure having Alex sell my property”. Tania C (Vendor)
It’s Been A Pleasure Alex Glen-Holmes
“Alex was an ‘instant friend’, she has the ability to handle every request, for information and post contract access to the property for renovation contractors, without fuss, as simply working together. It has been a pleasure for us and we will certainly consider Alex to be a friend.” Ken & Dahlis T (Purchasers)
Great Feedback For Petra Broomby
“We are the owners of a holiday rental property in Port Macquarie. In an attempt to establish continuity with the holiday letting department we made a decision to contact the same person for all our enquiries. That person was Petra Broomby.
We have found her to be most obliging and helpful at all times. Nothing is too much trouble for her. We have appreciated her suggestions on many facets on how to improve our letting attractiveness. She has always followed up on any requests and her manner is always pleasant. She is a credit to your organisation.” Paul & Trish A (Landlords)
Alex Glen-Holmes Goes Above & Beyond
“I felt instantly at ease with Alex during our initial meeting and felt she would have the same effect with prospective purchasers. She was so easy to talk to and had an excellent knowledge of the local area. Alex was also the only agent who arrived prepared. Alex went out of her way to help prepare the unit for marketing and open inspections by adding styling and cleaning areas of the unit each week, as she knew I did not live in the area. She also extended the open inspection time to suit prospective buyers and get their feedback. I have sold several properties over the years and have never encountered a real estate agent of Alex’s calibre. She went above and beyond all my expectations to sell my property and I can highly recommend Alex Glen-Holmes if you are intending to sell your property.” Suellen U (vendor)
Well Done Clive Ince
“During a long drawn out process, with me being in another country, Clive Ince’s follow ups to my enquiries were timely and helpful at all times. This resulted in a prompt engagement of the conveyancing personnel and regular updates on the decision to proceed to auction, followed by a well-reasoned argument in favour of concluding the sale prior to auction. Being so remote from the physical procedure I was confident in my trust in Clive’s explanations of the steps to take and felt that he was pursuing my best interests in the matter at all times.” John P (Vendor)
Great Feedback For Natalie Fel
“Thank you so much for all your efforts on our behalf. We really appreciate all the work and professionalism that was shown by you. We will recommend Elders Real Estate very highly and look forward to a great relationship with Elders.” Joanne G (Tenant)
Thank You To The Elders Property Management Team
“We were very happy with the prompt reply to emails and calls, even if an answer was not known at the time we were kept informed at all times. There was a large difference between the service provided by Elders and 4 other agencies we had dealt with. Elders stood out as far superior, friendlier and more professional. Thank you.” Kerry S (Tenant)
More Great Feedback For Tracy, Brylea & Natalie
“Hi Tracy, Brylea & Natalie, just want to say thanks very much to all of you for the help given in finding another property so quickly. Very much appreciated & it’s certainly taken a lot of stress away. You are a terrific agency with a great bunch of staff. Thanks again.” Steve A (Tenant)
Alex Glen-Holmes Exceeding Expectations
“Thank you Alex for such a high standard of service. Your communication level exceeded my expectations, you helped me in every way that you could. You were a pleasure to deal with and I would recommend you to anyone that was looking for a listing agent”. Sue M (Vendor)
Well Done Alex Glen-Holmes
“I was very, very happy with the sale and with Alex handling it from start to finish. She is very professional and helpful and was very informative to me and the tenant in the property. Thanks to her and her knowledge and skill I have sold the property”. Cheryl E (Vendor)
Great Work From The Property Management Team
“Good afternoon Robyn,
My name is Leah and I recently rented a property at Lady Nelson Drive from you. I’ve just emailed you to tell you that the people that I have dealt with, being Natalie, Brylea and Tracy are a credit to your company. Being a single mum with a dog I thought finding another home for my boys was going to be near impossible. Your amazing team made this usually daunting task stress free and I can’t speak highly enough of them. The condition of the property is amazing and I finally feel like we’ve found a home. I don’t think these ladies realise the impact this has had on us as a family. I appreciate all their help more than they could know. These ladies are truly amazing. Thank you again.” Leah N (Tenant)
Our Team Go Above & Beyond
“For the last three years my husband and I have leased a property through Elders and they have been nothing but fantastic to deal with. We were always met with friendly, helpful staff that always went above and beyond to help with enquiries or maintenance. We are sadly leaving Elders due to needing a bigger property which happened to be with another agent and I can already tell you they aren’t half as good as you guys. Thanks for all your hard work and great memories.” Amanda V (Tenant)
Well Done Clive Ince
“Clive Ince is a highly professional agent with loads of energy and was a delight to deal with from start to finish. He kept me fully informed at every point along the way and ensured I was satisfied with every decision”. Jane C (Vendor)
Great Work From The Elders Property Management Team
“The staff at Elders Port Macquarie are very friendly and it’s the best real estate agency ever. I have never come across such a great real estate with such a great team”. Angeline K (Tenant)
Excellent Feedback For Richard Sheen
“Richard is the property manager for both my investment properties in Port Macquarie.
Initially when we considered purchasing an investment in Port Macquarie we were quite apprehensive about who would manage it.
On top of this, getting the property tenanted is one thing, but having it well managed from a maintenance perspective, while living over 5 hours away is another.
I can say without any hesitation that Richard has been superb in both getting the property tenanted quickly and looking after it and managing the maintenance aspect.
His customer service is exceptional and is always responsive to getting back to us even after hours and on the weekends.
I can say in all honesty that because of Richard’s service we decided not to hesitate to purchase our next investment in Port Macquarie.
I have other investment properties in other areas looked after by other agents and property managers but not one has the same customer service skill and can do attitude that Richard has displayed.”
Well Done Donna Rogers
“We would like to thank Donna for her excellent service in the 7 years we have known her. Donna is what everybody wants in a Property Manager.
She has always managed our properties with Elders in the utmost professionalism, efficiency and care, which is why we have trusted her with our investments. Elders Port Macquarie is fortunate to have Donna on the team and you can see why.
As Senior Property Manager her staff is second to none, which I’m sure Robyn Gleeson and the team at Elders are very proud of. Once again Donna, thanks.”
James & Donna P (Landlords)
Feedback From A Happy Landlord
“Donna, Thank you so much for taking such good care of our properties whilst we were away. We have such confidence in your professionalism and attention to detail, that we don’t have to worry.
You do a great job and we appreciate it very much. We look forward to continuing to work with you in the future. Wishing you everything good.” Kris & Bill – (Landlords)
Well Done To The Elders Property Management Team
“I am really happy to be with a professional managing agent versus the previous! Thank you and the Elders team there for great work, great communication and ensuring my investment is well managed. So very much appreciated. Thanks again to you and the team for such welcoming and customer focused attention. Truly a breath of fresh air. Thank you all.” Paul (Landlord)
Another Happy Landlord
“I have had fantastic service form Donna since arranging the management of my unit through Elders Real Estate around 2 years ago. She is responsive, helpful and goes out of her way to assist and recommend strategies based on my personal circumstances. Living in Melbourne, the ease at which she has helped me after the exit of previous tenants has given me a lot of assurance and peace of mind that my property is being managed by the right professionals and this is a huge weight off my shoulders. I have nothing but praise and acknowledgement of her professionalism and enthusiasm and I would recommend the business to any of my family or friends.” Tara (Landlord)
Thank You Richard Sheen
“I write to express how professional and courteous Richard Sheen has been with the management of my two rental properties. Richard has been incredibly tolerant of me and has educated me with regards to enabling me to understand the rules and regulations and also clear up grey areas when I have asked. I am much richer for having known and be guided by him. I am very happy to recommend Richard Sheen to anyone who asks in a heartbeat. Thank you so much Richard.” Peter (Landlord)
Great Feedback For Our Property Management Team
“When dealing with all staff we found them to be friendly, professional and helpful. The Property Management team were accommodating at all times and worked in with us regarding the lease signing, due to our work commitments. We look forward to a great working relationship with Elders Port Macquarie and once again thank you for your professional approach to our tenancy.” – Glenn (Tenant)
Well Done Clive Ince
“Clive was helpful, enthusiastic and always available. He does what he says and achieves results. He is a pleasure to deal with and I will certainly use him again when buying or selling property. He has taken care of my purchase and sale from a long distance and I have always had full confidence in Clive.” – Charl (Vendor)
Well Done To The Elders Team
“I have been a tenant of Elders Port Macquarie three times over the last 7 years, for each of the three properties I have had them as my agents, they have always been professional, their communication with me and conveying messages and dealing with issues between myself and the land lord has been amazing, in all honesty they have made renting easy. Problems are dealt with, the properties are maintained, and when I might overlook my obligation they are quick, patient and fair in resolving the issue. As a tenant Elders are always the first agent I call, and if I was ever to be a land lord I would trust them implicitly to look after my asset. Robyn has always been excellent and has an incredibly good reputation. I trust Elders and its staff implicitly with my home, and I thank them for looking after me.” – Michael (Tenant)
Thank You Clive Ince
“Clive was excellent , kept us well informed as the sale proceeded and handled the sale in a professional matter. We highly recommend Elders to anyone selling their home as we found their service A1 and it took a lot of stress off us. Thank you.” – Doug & Mary (Vendors)
Congratulations Brylea Adams
“We are the owners of a property in Port Macquarie and Brylea is our rental manager, she is a terrific worker, always polite, returns my call or emails on time, is honest and so professional. Thank you Brylea.” – Michelle (Landlord)
Thank You Petra Broomby
“Good Morning Petra, just a short note to thank you for your professional assistance with arranging a holiday let for my new salesman. My last experience with a rental property was almost 20 years ago and how things have changed. He came up for a week with his family and was impressed enough to take on full time work with us, making the big decision to leave Sydney and re locate. It is hard to find good staff and when you do it’s important to make them feel like they fit in right from the start, your company’s assistance was an important part of this process. Thanks again.” – Local Business Owner
Great Work Clive Ince
“Clive is a very enthusiastic and consistent real estate agent. He always returned my calls promptly and was thorough and helpful at all stages of the selling process. Thank you” – Megan (Purchaser)
Congratulations Richard Sheen
“We think it is coming up to 5 years that you have been our Senior Property Manager. In that time, we have been MORE than pleased with the excellent service that you, and others at Elders, have extended us. The point of this email is we would like to know how we can go about you achieving recognition, for your great work. Elders must have Awards for employees, and there also must be other Awards in the Real Estate Industry that you and Elders should be appreciated for. We have been leasing/renting in Port Macquarie for 14 years or more and ABSOLUTELY NO Real Estate Agency comes close to matching your high standards, friendliness and excellency. Well done and thank you, you and all the staff at Elders have been fantastic.” – Baz & Leanne (Tenants)
Well Done Holiday Manager Matt Day
“You look after my holiday property at Pacific Drive. I would like to express my satisfaction with the service provided to us by Matt Day. He always reacts to any issue that arises and ensures that it is resolved quickly. I appreciate the fact that he keeps us informed of the progress. Would you please pass on my sincere thanks to Matt.”
Well Done Property Manager Donna Rogers
“What can I say our Property Manager Donna Rogers is amazing and we are thrilled to have her back!
We have total confidence with our investment property being in the hands of Elders Real Estate.
Donna Rogers is an A1 Property Manager, she continually keeps us in the loop with every decision made on the property. With a recent issue at the property she made sure we were informed every step of the way with daily phone calls, emails and even a visit from her in person. At times it is daunting to have an investment property but she always puts our minds at ease with her impressive time management skills and knowledge of the industry.
We cannot thank her enough and really appreciate the fantastic effort she puts into the management of our property.
I would highly recommend to everyone to come on board with the Elders Real Estate team. Keep up the great work!” Bryan and Hayley (Landlords)
Great Feedback For The Elders Team
“We have been involved with investments properties for over 30 years. These include a mixture of residential and commercial properties in many states. Therefore, we have also had involvements with many property managers. Some were good, some were poor and some were average.
Dealing with Elders of Port Macquarie is akin to working with an extremely well oiled machine. Everything works, nothing is too difficult and all is done with minimum fuss. Seamless and transparent are adjectives worthy of describing property management at Elders of Port Macquarie. Elders of Port Macquarie would have to be one of the most professional companies we have ever dealt with.
Robyn Gleeson manages the property management part of the business with military precision. Everyone under her responsibility operates as one. True team work. All of her members of staff execute policies and protocols, as defined by Elders, to the letter. We are very confident our investments are in good hands. Robyn is not afraid to get involved with landlord issues without undermining her most capable members of staff. It is a good feeling the the ‘boss’ is accessible.
Brylea is just wonderful. Very professional. Definitely a valuable asset to the company. Leah is also wonderful. Very dedicated and eager to deliver. Also a very valuable asset to the company.
No matter who you are dealing with at the time of discussing an issue, the whole process is seamless. Never will you hear words like ‘it’s not my fault, I didn’t do it, don’t know anything about it’. Everyone owns it.
Then again, all of the members of staff we have dealt with or had a passing interest is a valuable asset to the company.
This surely has to be one of the many reasons why Elders of Port Macquarie is so good to deal with.” Julie (Landlord)
Amazing Elders Team
“The Elders Port Macquarie team is just amazing. I vividly remember the first time we went into the Elders Port Macquarie office. We are not from Port Macquarie and had travelled to Port Macquarie to finalise an investment property purchase. While we were there we thought we would interview potential managing agents. On top of our list was the Elders office, having the greatest number of rental listings.
We just walked in off the street and introduced ourselves to the receptionist. We were then taken off to see Robyn Gleeson, Managing Director, as if we were their most important client. Robyn was just fantastic, we were so pleased and relaxed with what we had heard that we chose Elders Port Macquarie to be our managing agent on spot. We were then further flabbergasted that we did not have to sign on the spot, only exchange details. A most pleasing experience.
On another matter, when it looked like my appointed Property Manager was interested in renting one of our properties. I made enquiries, is there someone in the Elders office who could help me with the negotiations/advice. There was someone to help me. I was put through to Bill Bodkin, Licensee. Bill was also fantastic, clearly he knew his stuff. Bill informed me that Elders had protocols to follow for an event like this and I am sure others.
Then perhaps the most outstanding feature of the Elders Port Macquarie team, is that all staff are aware of the Elders policies and protocols, agree with them and follow them vigorously. The Elders Port Macquarie office is just so professionals in their approach and undertaking their work, it just takes your breath away. ” Allan (Landlord)
Great Work Matt Day
“Matt has been our property manager for our holiday let property in Port Macquarie for several years now. I have always found him to be efficient, quick to respond to my sometimes frantic requests for assistance, and exceedingly pleasant.
He also possesses that unique quality in the service industry now – initiative. I would happily have Matt attend any of my rental property needs and hope he gains some recognition for a job well done, R.F.”
Thank You To Brylea Adams
“Brylea Adams in our opinion is an asset to Elders Real Estate Port Macquarie. Brylea strives to provide excellent service and is very quick to respond to any quires that may arise. We also were tenants at a property which Elders managed and as the owners of a mowing company in Port Macquarie we have seen many issues thrown her way and with no hesitation or worry she was able to resolve the issue.
It has made our time dealing with Brylea a pleasure, I will and I do recommend Elders Real Estate to all who ask where to go, and I tell them why. So thank you Brylea for the many times we have dealt with Elders, it has been made easy each and every time. S & S H.”
Thank You Robyn Gleeson
“My decision to use the team at Elders Port Macquarie to manage my investment property has by far been the best one I have made in a long time. From the moment I phoned for an appraisal the service was second to none. A personal appraisal from Robyn Gleeson, Managing Director was a real surprise. Being new to the area and new to property letting, Robyn gave me sound advice and helped me every step of the way.
The whole process was seamless, with paperwork being easily completed and the property being advertised within a day. After only one short week my property was let at the full asking price, even though it was above market value. I have and will continue to happily recommend the amazing services of Elders Port Macquarie and look forward to working with them in the future.
Thanks again Robyn, I couldn’t have done this without you! – N C.”
Thank You Matt Day
“We have always been very happy with the timeliness and professionalism of Matt’s service, and know that he will ensure any requests we have are taken care of promptly with a minimum of fuss. At times he has gone ‘above and beyond’, such as when some guests left an unsightly abundance of rubbish behind and Matt arranged to have it removed outside of the normal council rubbish collection day.
We would have no hesitation in recommending Matt’s services to anyone who was looking for a holiday property manager in the Port Macquarie area. Regards, A & P”
Praise For Our Dynamic Team
“Having worked with Elders Real Estate in Port Macquarie over the past 13 years as a plumber, I can only give praise to the dynamic team of property managers. Their enthusiasm and dedication in providing a professional service, provides me with an efficient and reliable working relationship that is valuable to my business.
The team are a pleasure to work with and are able to tackle whatever situations arise with the least amount of fuss. I commend them on their work ethics and enthusiasm and it’s always a pleasure to call into the office and be treated with the respect and friendliness that I receive. Regards, G A.”
Well Done To Our Property Management Team
“I have been employed by Elders Property Management for over 10 years, as an electrician for property maintenance regarding electrical faults & maintenance. During this period of time I have had to respond to property mangers requests for service, advice & quotations in the interest of both their tenants & owners.
The property managers have always been courteous to me as a tradesperson, even to the point of the “younger” property managers calling me, ‘Mr P’ which is a nice touch & sign of respect not often seen today! My dealings with property managers often require urgent attention regarding electrical safety & tenants essential services (for example no hot water or stove not working). I have found all the property managers respond quickly to these urgent matters in the best interests of both the owner & tenant.
As an “older generation” tradesperson, communications between property managers & myself have rapidly changed over the years, the team of property managers have been very patient with me, as I get up to speed with electronic communication, but they will still use the old fashion method of a phone call for urgent jobs in the interests of their tenants electrical concerns. I have a rental property of my own & use the services of Elders Property Services to manage my property, and as the owner I have been completely satisfied with the service I receive from my property manager with regard to rent recovery, inspections & keeping me in touch about any concerns from the tenant.
I have recommended Elders Property Services to my friends and family as a managing agent for both tenants & owners. Yours Sincerely, A P”
Congratulations Richard Sheen
“Thank you Richard for arranging the property inspections of my 3 investment properties when I was in Port recently over Christmas. Living in Sydney I appreciate the time and effort you put into ensuring that I am kept abreast of developments. You have always been very thorough, knowledgeable, professional, pleasant to deal with and efficient (and return my calls promptly). I also appreciate your advice concerning appropriate rent increases in line with the rental market in the area. I have experienced quite a few property managers over the past 15 years and quite simply you are the best! Thanks again and keep up the good work. Regards, S J.”
Fantastic Work Clive Ince
“Clive Ince and the team at Elders conducted the sale of my unit in a courteous and very professional manner. I was very satisfied with the level of communication from Clive and also with the way the tenants were treated during the process. Thanks again, S G.”